Privacy Policy
Last Updated: January 15, 2025
Your Privacy Matters
At mythosreels, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our social casino platform.
We comply with the General Data Protection Regulation (GDPR), Greek data protection laws, and other applicable privacy regulations to ensure your personal information is handled with the utmost care and security.
Data Protection Commitment
We process your personal data lawfully, fairly, and transparently, collecting only what is necessary for our social gaming services and protecting it with industry-standard security measures.
Data Controller
Company Information
mythosreels Social Gaming Ltd.Kifisias Avenue 123
Athens 11523, Greece
Registration Number: GR123456789
Email: privacy@mythosreels.com
Phone: +30 210 123 4567
Data Protection Officer
Maria GeorgiouData Protection Officer
dpo@mythosreels.com
+30 210 123 4569
Available: Monday-Friday, 9:00-17:00 EET
Information We Collect
We collect different types of information to provide and improve our social gaming services:
Personal Information
- Email address (for account creation and communication)
- Username (chosen by you for gaming purposes)
- Date of birth (to verify age requirement of 21+)
- Country of residence (for regulatory compliance)
- Communication preferences
Legal Basis: Contract performance, legal obligation, and legitimate interest
Gaming Information
- Game preferences and gameplay statistics
- Virtual credits balance and transaction history
- Social interactions within games (friend lists, messages)
- Session duration and frequency
- Achievement and progress data
Legal Basis: Contract performance and legitimate interest
Technical Information
- Device type, model, and operating system
- Browser type and version
- IP address (anonymized after 30 days)
- Cookies and similar tracking technologies
- Log files and usage analytics
Legal Basis: Legitimate interest and consent (for cookies)
Communication Data
- Customer support correspondence
- Email communications and responses
- Chat logs with customer support
- Marketing communication preferences
- Survey responses and feedback
Legal Basis: Contract performance and consent
How We Use Your Information
Service Provision
To create and manage your gaming account, provide access to games, track virtual credits, enable social features, and deliver personalized gaming experiences.
Security & Safety
To verify your identity, prevent fraud, ensure platform security, comply with age verification requirements, and protect against unauthorized access.
Analytics & Improvement
To analyze gaming patterns, improve game offerings, enhance user experience, develop new features, and understand player preferences and behavior.
Customer Support
To respond to your inquiries, resolve technical issues, provide responsible gaming support, and maintain effective communication with our players.
Legal Compliance
To comply with Greek gaming regulations, EU data protection laws, tax obligations, and respond to legal requests from authorities.
Communications
To send service updates, responsible gaming information, promotional offers (with consent), and important account notifications.
Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
Data Security
We implement comprehensive security measures to protect your personal information:
Encryption
All personal data is encrypted in transit using SSL/TLS protocols and at rest using AES-256 encryption standards to prevent unauthorized access.
Access Controls
Strict access controls ensure only authorized personnel can access personal data on a need-to-know basis, with regular access reviews and updates.
Regular Audits
Regular security audits, vulnerability assessments, and penetration testing ensure our systems remain secure against emerging threats.
EU Data Centers
All personal data is stored in secure, certified data centers within the European Union, ensuring GDPR compliance and data sovereignty.
Staff Training
All employees receive regular training on data protection principles, GDPR compliance, and security best practices to ensure proper data handling.
Incident Response
We have established procedures for detecting, investigating, and reporting any personal data breaches within 72 hours as required by GDPR.
Your Privacy Rights
Under GDPR and Greek data protection law, you have the following rights regarding your personal data:
Right of Access
You can request a copy of all personal data we hold about you, including information about how we process it and who we share it with.
Right to Rectification
You can ask us to correct any inaccurate or incomplete personal data we hold about you, ensuring your information is always up to date.
Right to Erasure
You can request deletion of your personal data when it's no longer necessary for our services, subject to legal retention requirements.
Right to Restrict Processing
You can request that we limit how we use your personal data in certain circumstances, such as while we verify its accuracy.
Right to Data Portability
You can request a machine-readable copy of your personal data to transfer to another service provider where technically feasible.
Right to Object
You can object to processing of your personal data based on legitimate interests, including direct marketing and profiling activities.
How to Exercise Your Rights
To exercise any of these rights, please contact our Data Protection Officer at dpo@mythosreels.com or visit our GDPR Compliance page. We will respond within 30 days as required by law.
International Data Transfers
🇪🇺 EU Data Storage
All personal data is primarily stored and processed within the European Union to ensure GDPR compliance and data protection standards.
🌍 Limited Transfers
In rare cases where data must be transferred outside the EU (such as for specialized technical support), we ensure:
- Adequate protection through EU adequacy decisions
- Standard Contractual Clauses (SCCs) are in place
- Additional safeguards for data protection
- Your explicit consent when required
Children's Privacy
Age Requirement: 21+
Our services are intended only for individuals who are at least 21 years of age. We do not knowingly collect personal information from anyone under 21.
Protection Measures
- Age verification during account registration
- Regular monitoring for underage access attempts
- Immediate account suspension if underage use is detected
- Deletion of any data collected from underage users
Notice to Parents
If you believe your child under 21 has provided personal information to us, please contact us immediately at privacy@mythosreels.com so we can delete such information.
Privacy Policy Updates
How We Update This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes:
- We will post the updated policy on our website
- We will notify you via email or in-app notification
- We will update the "Last Updated" date
- We may require your consent for material changes
Current Version
Version: 1.2
Last Updated: January 15, 2025
Next Review: January 15, 2026
Contact Us About Privacy
If you have questions about this Privacy Policy or our data practices, please contact us:
📧 Privacy Inquiries
General Privacy Questionsprivacy@mythosreels.com
Response Time: Within 48 hours
🛡️ Data Protection Officer
Maria Georgioudpo@mythosreels.com
+30 210 123 4569
Hours: Mon-Fri 9:00-17:00 EET
📮 Postal Address
mythosreels Social Gaming Ltd.Privacy Department
Kifisias Avenue 123
Athens 11523, Greece
For detailed information about your GDPR rights and how to exercise them, visit our GDPR Compliance page.